What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our news letter, respond to a survey or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve our customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process your transactions
Your information, whether public or private, will no be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purposes of delivering the purchased product or service requested by the customer.
- To send periodic emails
The email address you provide for order processing, may be used to send information and updates pertaining to your order or request in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
Note: If at any time you would to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion survey or other site feature.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place and order or access personal information.
These security measures include: SSL (Secure Socket Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secured Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with the special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financial, etc) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each tie a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. however, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information maybe provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This online privacy applies only to information collected through our website and not to information collected online.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of Terms and Conditions
This policy was last modified on 11/20/2009.
403 North Dollarton Highway
North Vancouver, British Columbia, Canada ,V7G 1M9